IRVING, Texas, July 26, 2019 — On June 3, 2019, Retrieval-Masters
Creditors Bureau, Inc. (d/b/a American Medical Collection Agency) (AMCA),
a billing collections provider, notified Inform Diagnostics, Inc. that
an unauthorized user had accessed AMCA’s server, which contained
personal and payment information for a large number of individuals, including
a number of Inform Diagnostics’ laboratory patients. Inform Diagnostics
is a laboratory company providing anatomic pathology services to clinicians
in support of patient care. AMCA has advised Inform Diagnostics that it
has not identified the intruder, but that law enforcement is involved.
Upon learning of the incident, Inform Diagnostics immediately suspended
AMCA’s services and undertook an investigation. Inform Diagnostics
has discovered that AMCA learned of the breach on March 20, 2019, and
that intruder had access to AMCA systems from August 1, 2018 through March
30, 2019. The types of Inform Diagnostics patient information exposed
as a result of the incident include first and last names, credit card
numbers and other banking information, social security numbers, locations
and dates of laboratory services, and referring physicians. Not every
type of information was exposed for every patient, and no test results
were disclosed as a result of the incident. At this time, Inform Diagnostics
has no reason to believe that any patient information has been misused.
Patients whose credit card, social security number or banking information
that was collected by AMCA through their payment process, was exposed
by AMCA should have already received a notification from AMCA along with
an offer of free credit monitoring and identity theft repair service.
Inform Diagnostics has provided notification to patients who had health
information, but no financial information, involved in the incident. Patients
whose financial information was not involved do not need to take any special
steps to protect themselves. However, it is always advisable to remain
vigilant for fraud and identity theft by regularly reviewing and monitoring
credit reports, bank and other account statements carefully.
Inform Diagnostics is continuing to review this incident and AMCA’s
response to it, and will provide updated information as appropriate.
Individuals with questions or concerns about this matter may contact 877.277.3986.
About Inform Diagnostics
Inform Diagnostics is a provider of anatomic pathology services to physicians
and other healthcare providers across the United States that seek the
highest possible quality for their patients.
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Media questions: Privacy@InformDx.com