Having [the patient diagnosis explanation] with the pathology report helps…them understand their disease
The patient info is well written and understandable. Although we have lots
of information, finding it when you need it is the problem. Having it
with the pathology report helps. It takes four encounters with a patient
for them to understand their disease or condition. The PDPA program can
help with at least one of those encounters.
- Kevin Heath, MD, Conway Gastroenterology
The Point of Diagnosis Patient Advocacy (PDPA) program saves us time explaining
to the patient the information [Inform Diagnostics] now provides.
- Doug Wright, MD
Our experience with [Inform Diagnostics] is all on the good side. The lab staff is responsive, prompt and accurate.
We are a very busy Urology office located in the Houston Medical Center.
We have been in business for over 20 years and have used different pathology
labs in the past, with both positive and negative experiences. [Inform
Diagnostics] is the most outstanding among all of them. Mark Cate, our
Sales Director, is professional, sincere and attentive. He and his team
are always available when we need anything. He kept us informed of the
latest market information and provided all possible solutions to any problem
we have encountered. Their customer service is above our expectations.
Our experience with [Inform Diagnostics] is all on the good side. The lab
staff is responsive, prompt and accurate.
In summary, [Inform Diagnostics] has made our life much easier by providing
the necessary technology, the most professional service and excellent
customer service. We are very happy and grateful about our business relationship.
- Angela Wong, Office Manager,
David S. Ho, MD, Urologist
/ Houston, TX
Positive all the way around
My experience with [Inform Diagnostics] has been positive all the way around.
The staff are professional and prompt. They not only offer assistance
but see it all the way through to problem resolution. I appreciate the
professional relationship and easy access to Howard [Gervasoni], Zac [Whaley],
and Amberlyn [Abbott], as well as their diligent efforts to make our needs
a priority. They never fail to work as a team to ensure a seamless interface
EMA Derm has provided an avenue for complete transition and utilization
of electronic medical records—from pathology follow-up to having
the ability to provide the pathologist with clinical notes and photos
of difficult clinical cases. This experience allows me to have confidence
that I’m providing the best ‘up to date’ care for my
patients. I appreciate having direct access to pathologists and their
willingness to offer assistance when I need them.
- Jena Smith, NP-C, Family Nurse Practitioner, Price Skin Care Clinic
/ Jackson, MS
We recommend [Inform Diagnostics] to any breast radiologist, surgeon or oncologist
Women’s Center for Radiology uses [Inform Diagnostics] for breast
pathology. Our radiologist and staff have been pleased with the service
from the team at [Inform Diagnostics]. With its unique consensus approach
and commitment to research, we are more confident in the diagnoses we received.
From years of performing breast biopsies, prior to using [Inform Diagnostics],
we often questioned the lab, as the pathology did not match our suspicions.
With the partnership approach to our breast pathology, we are confident
that our clients are getting quality readings.
In summary, we recommend [Inform Diagnostics] to any breast radiologist,
surgeon or oncologist. We are sure the experience you receive from [Inform
Diagnostics] will be exceptional.
- Susan L. Curry, MD, Founder and Medical Director, Women's Center for Radiology
/ Orlando, FL
High-quality, clinically relevant pathology reports
In 2002, the Fort Worth Endoscopy Center and Southwest Fort Worth Endoscopy
Center began relying on [Inform Diagnostics] Life Sciences for evaluation
of our gastrointestinal tissue specimens. Within only a few years, all
of our staff physicians were sending 100% of our tissue specimens to [Inform
Diagnostics] Life Sciences because of their prompt (24-48 hr), high quality,
clinically relevant pathology reports. The...relationship between our
medical staff and the gastrointestinal pathology specialists of [Inform
Diagnostics] has served both our patients and physicians very well.
- Tom Deas, Jr., MD
Light years ahead of competitors
[Inform Diagnostics] is so much more organized than any other lab. They’re
really light years ahead of their competitors in quality and data.
- Dave Robbins, MD
/ Lenox Hill,
[Inform Diagnostics] dermatopathologists go beyond quality and accuracy
I can’t say enough good things about our experience with the entire
[Inform Diagnostics] team. The turnaround time from the lab is excellent,
and it’s reassuring to know that only board-certified dermatopathologists
are reviewing our specimens. Another huge bonus is that if we send them
a tough case, they are able to review it at their case conference, so
we get the reassurance that several experienced dermatopathologists have
reviewed it and come to a consensus. This is not only reassuring for our
physicians, but also for our patients. I am 100% confident with the [Inform
Diagnostics] pathologists’ diagnoses.
[Inform Diagnostics] dermatopathologists are quick to respond to any questions
that we have and always call on melanoma patients. [Inform Diagnostics]
dermatopathologists go beyond quality and accuracy—they not only
provide accurate diagnoses, but they do it in a timely manner. I once
had a case that I was concerned about and had a question on. The dermatopathologist
that had read it was on vacation when I called [Inform Diagnostics]—I
was shocked when I received a phone call from him minutes later! True
Client services and technical support are extremely attentive to our needs
and answer any questions in a matter of minutes, not hours. If we need
supplies, we usually receive them by the next day. In addition, [Inform
Diagnostics]’s sales team is exceptional. Unlike most sales personnel,
they are not pushy and genuinely want to know how they can make our office
flow run smoother.
EMA Derm has changed our practice by keeping our office flowing smoothly.
We tested several dermatology-specific EMRs, and by far, EMA was the most
user friendly. No more paper charts taking up space and no more wasting
20 minutes searching for a chart—EMA puts it all at our fingertips.
Because of this interface, we are able to allow the dermatopathologist
to read the patient’s clinical history and even see a photograph
of the patient’s skin condition. Being able to send a clinical photo
or note to our [Inform Diagnostics] dermatopathologist along with the
biopsy ensures that they get the ‘entire’ picture, allowing
them to give us a more definitive answer on the biopsy report. Armed with
this information and the biopsy, it gives the dermatopathologists more
information to base their diagnosis on. Being able to tell patients that
we have this capability gives them confidence in the diagnosis they receive.
- Martha E. Stewart, MD, Dermatologist
/ Mandeville, LA
Your dermatopathologists are awesome!
Your dermatopathologists are awesome!
It is a huge gift
to have your pathologists working with me. It’s amazing what a difference
accurate diagnoses make in the quality of care I can provide.
- Kimberly J. Wonderlich, MD, Wonderlich Dermatology
/ Fairbanks, AK
I highly recommend [Inform Diagnostics] for dermatopathology
I have used [Inform Diagnostics] for the past six years for histopathologic
examination of skin specimens obtained in my dermatology practice. I have
always found their reports to be well written, easy to understand and
summarized quite nicely. They have never abused the privilege of using
special stains for their own profit, and yet when special stains were
performed, they were always appropriate to the case and helpful to me.
Their reporting language has been clear, concise, to the point, and helpful.
Their differential diagnoses have been always on point, and usually summarized
in decreasing order of likelihood. On many occasions, the pathologist
himself has picked up the phone and called me to discuss the case and
learn my clinical impressions. As you can imagine, that is invaluable
to both of us.
Their reports are timely, on any malignant melanoma I get an immediate
written confirmation, and I ALWAYS get a phone call directly from the
pathologist. In such cases, they are careful to mention that those cases
were reviewed by a panel of their experts in-house, and sometimes were
sent to outside experts as well. This is always comforting to me, particularly
in a case wherein there may be atypical pigmented tissue and a consensus
opinion has been reached. In fact, they have even gone to the trouble
of naming the dermatopathologists whether inside their organization or
in outside academic institutions they have consulted.
It must be obvious by now that I highly recommend [Inform Diagnostics]
for dermatopathology examinations, and I certainly intend to continue
using their services. Although I have never met any of them in person,
I feel they are my friends because we have spoken both medically and socially
on the phone during these consultations. They often ask me as many clinical
questions about the patient as I ask them histopathological questions
regarding their own differential diagnoses.
I recommend using their laboratory and physicians most highly and without
reservation. I might also add that in six years I have never had one specimen
mixed up, lost, or received any phone call “apologizing” for
confusing one specimen with another, even on the same patient. This is
rare. You will not regret your decision to use them.
- Michael H. Coverman, MD, Austin Dermatology Clinic, PA
/ Austin, TX
Rapid access to their results
The entire team is extremely helpful, very available and hands on! They
are very quick to reply to any patient inquiries and if we have lab questions.
Also if there is a potential lab result which requires immediate attention,
they are very efficient in getting that message through to us.
The main patient benefit I’ve seen is that they have rapid access
to their results. This is also because Jose [De La Rosa] has set us up
with daily lab pick-up, so now we can give our patients their results
within 3-5 days as opposed to two weeks.
[Inform Diagnostics] lab has been great. The pathologists always give
accurate and specific information, they request stains and notify us every
step of the way if there are delays, etc. We enjoy working with Jose and
the whole [Inform Diagnostics] team and look forward to continuing to
do so. Thanks!
- Saaima Farooq, Administrator, and Andleeb Usmani, DO, TruDerm PA
/ Wellington, FL
You will be very pleased if you choose [Inform Diagnostics]
We have been using [Inform Diagnostics] for about 20 months, and they are
outstanding. They have a daily conference with all of their Dermpaths
across the country where they [collaborate on] tough cases. [Inform Diagnostics]
has long been our group, and [our practice is] very happy with them and
reassured by their special daily conference and big name Derms. They have
overridden several diagnoses from local known-dermpath groups that have
[resulted in] big changes in care. You will be very pleased if you choose
[Inform Diagnostics]. They are on top of it: photos are great, special
stains only when needed, and quick service, too.
- Joel Cohen, MD
The most supportive client service team
The entire [Inform Diagnostics] team has been the most supportive client
service team we have ever dealt with. After 18 years as a clinical supervisor
with our practice, I have been most impressed with the accessibility and
commitment of the entire team to facilitate any and all services available
to help grow our practice with the most current tools available. From
Amberlyn [Abbott], our sales rep, to Lindsay [Alexander] and Zac [Whaley],
our technical support, we have never heard, ‘I don’t know’
or ‘We do not do that.’ They are the most dedicated team to
find answers. If they don’t have them, they find them!!
- Brenda Esser, Clinical Supervisor, Parks Dermatology Center
/ Dayton Beach, FL
Commitment to excellence is evident
We often call EMA one of the most valuable parts of our staff, one that
we enjoy working with and couldn’t imagine caring for patients without.
The [Inform Diagnostics] interface to EMA Dermatology is a powerful tool
for accurate and thorough follow-up and tracking of biopsy results. There
is simply no comparison to the manual logs we used to keep, particularly
since this allows for all of our staff to easily access crucial information
at the point of care.
[Inform Diagnostics]’s commitment to excellence is evident in the
extremely high quality of its dermatopathologists and highly dedicated
and professional support staff—including the sales director, technical
director, client support specialist, and account representative. Their
dermatopathologists work in a uniquely collaborative environment dedicated
to continued education and the advancement of knowledge, bringing their
world-class expertise to bear on each patient’s histopathological
findings. The uniform terminology provided clearly communicates the histologic
findings and helps to define an individualized treatment path for each patient.
If I have any questions, the [Inform Diagnostics] dermatopathologists are
easily accessible via a quick email or phone call. [Inform Diagnostics]
and EMA Dermatology allow us to focus on providing excellent patient care,
knowing that our practice partners are helping us to negotiate and overcome
an ever-shifting practice landscape. We, our patients, and all [Inform
Diagnostics] clients are truly fortunate to have such impressive resources
at our disposal!
- Josephine Chu McAllister, MD, Dermatologist/Founder, Dermatology Associates of Ithaca
/ Ithaca, NY
Very positive experience...with the entire [Inform Diagnostics] team
With EMA Derm, I feel my notes are more accurate. I really like being able
to incorporate digital photos for rashes/lesions into the note. The [Inform
Diagnostics] pathology interface with EMA Derm streamlines the work, making
it easier and more efficient. I really like being able to pull up the
path results on the iPad and review them with the patient. Sending clinical
photos helps with clinicopathologic correlation. As the saying goes, ‘A
picture is worth a thousand words.’ EMA Derm and the structured
data from [Inform Diagnostics] have made the process much easier!
Not only do I trust the diagnoses from [Inform Diagnostics] pathologists,
but I appreciate their willingness to call if they have questions. In
addition, difficult path diagnoses are reviewed [at [Inform Diagnostics]]
by more than one doctor.
[Inform Diagnostics]’s technical account team provided excellent
help and assistance, as well as were very responsive to questions. It’s
been a very positive experience working with the entire [Inform Diagnostics]
team. They are professional, personable, and have helped us utilize technology
- David Knutson, MD, Dermatologist/Practice Owner, Dermatology Clinic of Iowa
/ Cedar Rapids, IA
Dermatopathologists are very easy to work with and will pick up the phone
We have worked with [Inform Diagnostics] for more than a year, and they
have been incredibly helpful and efficient! The dermatopathologists are
very easy to work with and will pick up the phone to discuss pathology
if there are any questions. We work closely with Jackie Zamojski and Zachary
Whaley—both are professional, helpful and very easy to work with.
They are a wonderful team that has made our job easier!
- Susan Seidel, RN, Office Manager, Stone Oak Dermatology
/ San Antonio, TX
I can’t express enough how helpful [Inform Diagnostics] has been
Before using EMA, we were paper based. Our use of EMA became exponentially
more efficient once we partnered with [Inform Diagnostics]. We like the
seamless integration of path reports. So instead of needing to find a
paper report and scan it into EMA, the results integrate right into the chart.
The patient experience is very different since using the EMR. Instead of
running around when the patient arrives for suture removal—‘Where’s
their path? Is it pulled? Is it in their chart? Is it in a pile? Is it
in a folder?’—we simply now pull it up on the desktop. And
we get fewer phone calls from the [Inform Diagnostics] pathologists, because
the company that we used before would call us: ‘What was the morphology?
What did it look like? Is it a rash? Is this is lesion? What are you trying
to rule out?’ And now that we can send [our] notes to the lab, we
get fewer calls from [Inform Diagnostics] dermatopathologists.
If you’re not on EMA, you should get EMA—it’s wonderful.
And if you’re using EMA, you sure should be using [Inform Diagnostics].
I can’t express enough how helpful [Inform Diagnostics] has been to us.
- Rihanna Flanagan, PA-C, Associates South Shore Dermatology
/ Quincy, MA
We ran these studies that confirmed [their] diagnosis, and the patient now is doing great.
[Your dermatopathologist] recently had a great pick-up on a tough case.
One of my patients was not improving with treatment. I sent a new biopsy
to Inform Diagnostics, and [your dermatopathologist] called me to discuss
his diagnosis of urticarial bullous pemphigoid and recommended immunofluorescence.
We ran these studies that confirmed this diagnosis, and the patient now
is doing great.
- Jamie Hale
/ Boulder, CO