I can’t say enough good things about our experience with the entire
[Inform Diagnostics] team. The turnaround time from the lab is excellent,
and it’s reassuring to know that only board-certified dermatopathologists
are reviewing our specimens. Another huge bonus is that if we send them
a tough case, they are able to review it at their case conference, so
we get the reassurance that several experienced dermatopathologists have
reviewed it and come to a consensus. This is not only reassuring for our
physicians, but also for our patients. I am 100% confident with the [Inform
Diagnostics] pathologists’ diagnoses.
[Inform Diagnostics] dermatopathologists are quick to respond to any questions
that we have and always call on melanoma patients. [Inform Diagnostics]
dermatopathologists go beyond quality and accuracy—they not only
provide accurate diagnoses, but they do it in a timely manner. I once
had a case that I was concerned about and had a question on. The dermatopathologist
that had read it was on vacation when I called [Inform Diagnostics]—I
was shocked when I received a phone call from him minutes later! True
Client services and technical support are extremely attentive to our needs
and answer any questions in a matter of minutes, not hours. If we need
supplies, we usually receive them by the next day.
In addition, [Inform Diagnostics]’s sales team is exceptional. Unlike
most sales personnel, they are not pushy and genuinely want to know how
they can make our office flow run smoother. Our rep, Amberlyn [Abbott],
is always available and responds to our needs in a timely manner. Our
technical account specialist and technical director have been instrumental
in our understanding of Meaningful Use and PQRS. In the day-to-day operations
of running a busy dermatology practice, who has time to keep up with all
of this? Zac [Whaley] and Howard [Gervasoni] made sure we were aware of
what we needed to be doing to pass MU, meet our PQRS measures, and even
helped us attest. They made something that should have been difficult easy.
EMA Derm has changed our practice by keeping our office flowing smoothly.
We tested several dermatology-specific EMRs, and by far, EMA was the most
user friendly. No more paper charts taking up space and no more wasting
20 minutes searching for a chart—EMA puts it all at our fingertips.
Because of this interface, we are able to allow the dermatopathologist
to read the patient’s clinical history and even see a photograph
of the patient’s skin condition. Being able to send a clinical photo
or note to our [Inform Diagnostics] dermatopathologist along with the
biopsy ensures that they get the ‘entire’ picture, allowing
them to give us a more definitive answer on the biopsy report. Armed with
this information and the biopsy, it gives the dermatopathologists more
information to base their diagnosis on. Being able to tell patients that
we have this capability gives them confidence in the diagnosis they receive.