I can’t say enough good things about our experience with the entire
Miraca team. The turnaround time from the lab is excellent, and it’s
reassuring to know that only board-certified dermatopathologists are reviewing
our specimens. Another huge bonus is that if we send them a tough case,
they are able to review it at their case conference, so we get the reassurance
that several experienced dermatopathologists have reviewed it and come
to a consensus. This is not only reassuring for our physicians, but also
for our patients. I am 100% confident with the Miraca pathologists’
Miraca dermatopathologists are quick to respond to any questions that
we have and always call on melanoma patients. Miraca dermatopathologists
go beyond quality and accuracy—they not only provide accurate diagnoses,
but they do it in a timely manner. I once had a case that I was concerned
about and had a question on. The dermatopathologist that had read it was
on vacation when I called Miraca—I was shocked when I received a
phone call from him minutes later! True dedication!
Client services and technical support are extremely attentive to our needs
and answer any questions in a matter of minutes, not hours. If we need
supplies, we usually receive them by the next day.
In addition, Miraca’s sales team is exceptional. Unlike most sales
personnel, they are not pushy and genuinely want to know how they can
make our office flow run smoother. Our rep, Amberlyn [Abbott], is always
available and responds to our needs in a timely manner. Our technical
account specialist and technical director have been instrumental in our
understanding of Meaningful Use and PQRS. In the day-to-day operations
of running a busy dermatology practice, who has time to keep up with all
of this? Zac [Whaley] and Howard [Gervasoni] made sure we were aware of
what we needed to be doing to pass MU, meet our PQRS measures, and even
helped us attest. They made something that should have been difficult easy.
EMA Derm has changed our practice by keeping our office flowing smoothly.
We tested several dermatology-specific EMRs, and by far, EMA was the most
user friendly. No more paper charts taking up space and no more wasting
20 minutes searching for a chart—EMA puts it all at our fingertips.
Because of this interface, we are able to allow the dermatopathologist
to read the patient’s clinical history and even see a photograph
of the patient’s skin condition. Being able to send a clinical photo
or note to our Miraca dermatopathologist along with the biopsy ensures
that they get the ‘entire’ picture, allowing them to give
us a more definitive answer on the biopsy report. Armed with this information
and the biopsy, it gives the dermatopathologists more information to base
their diagnosis on. Being able to tell patients that we have this capability
gives them confidence in the diagnosis they receive.