We’re pleased with the excellent MU resources that Steve Sharp has
provided, and the advocacy he has taken on our behalf. Howard Gervasoni
is a true MU SME, helping us to understand the rules and their applicability
to us on a pragmatic basis, assisting [with] implementing the compliance
mechanics within our practice’s clinical operations, guiding our
scorekeeping analytics as we monitored our performance through the measurement
periods, testing our IT systems and security as appropriate, and supporting
our input submission and validation processes. In addition to technical
competence, he has great interpersonal skills—important in helping
irritated lay people deal with a perceived “nuisance” endeavor.
The “bottom line” is that with [Inform Diagnostics'] help
we achieved our MU goals which were of significant consequence to us!