I was scared and reluctant to go to an EMR. Choosing EMA was one of the
best business decisions I have ever made. My revenues went up, as I was
no longer under-coding, feeling confident that the billing for the services
I have been providing is being supported and thoroughly documented. EMA
is intrinsically intelligent and easy to use, and after only one month,
I felt secure and up to speed.
My partnership with Miraca was the second decision that I am deeply satisfied
with. From the very beginning the sales team [Rick Ludwico] was attentive,
polite, non-pushy and super reliable. I did not need to follow up with
Miraca ever: everyone from the technical side to the pathologists are
always prompt to return my calls and honor the promised deadlines. In
my dealing with Miraca, I always feel like a VIP. It is refreshing and
the way ALL businesses should be run.
The help I received in preparing for attestation was invaluable. As a
physician, I want to dedicate myself to the art of healing, and the bureaucratic
proceedings of the attestation felt like learning a foreign language while
visiting a hostile country. Amy [Schmid], Joy [Rios], and Alec [Saysoff]
were not only my interpreters, but also thoughtful and experienced private
guides. They prevented the problems, laid out the itineraries way in advance
, and respected my time. I cannot speak enough of their demeanor, professionalism,
punctuality, and experience. Amy went above and beyond her duties, and
her excitement about the services she provides is contagious.
I recommend EMA and Miraca to all my colleagues unequivocally.