For Customer Service Week, October 5–9, we’re highlighting a few of our dedicated team members!
Mariyah Sharp
Client Services Advocate
Joined as Slide/Block Lab Aide in 2014
What do you like about serving Inform Diagnostics’ clients? I like being a part of helping clients get the answers they need to their patients.
Why do you find working in healthcare rewarding? I find it rewarding to be a part of the process that makes a difference in people’s lives. It’s a good feeling to know that you are helping others in a time they may need it the most.
Amanda Dalton
Client Services Representative
Joined as Client Services Representative in 2018
What do you like about serving Inform Diagnostics’ clients? I love receiving the good feedback clients give us when an issue is handled with speed and accuracy. Our clients are very appreciative when we get the patient the results as fast as possible.
Why do you find working in healthcare rewarding? I love making a patient’s day less stressful. I strive to do anything I can to make sure the process is easier for them.
Travis Barrueco
Client Services Advocate
Joined in 2013
What do you like about serving Inform Diagnostics’ clients? I’m excited to support our clients because I know they are providing excellent care to their patients, and I’m happy that my work can support that.
Why do you find working in healthcare rewarding? I’m proud to be part of a team that helps improve patient care every day. We work hard to make sure patients and their physicians get the answers they need.
Diana Grossman
Senior Client Account Specialist
Joined in Missing Information Recovery Processing role in 2009
What do you like about serving Inform Diagnostics’ clients? I love being able to help our clients and patients get the results they need, as timely and efficiently as possible.
Why do you find working in healthcare rewarding? I think most of us have been touched in some way by an experience that makes us want to do our utmost to help patients. I try to live by the golden rule, treating patients and clients the way I would want myself or my family treated. If I can lessen their burden or make their experience a little easier, then that’s a day well spent.
Efrain Valeriano
Client Account Specialist
Joined as Specimen Processing Clerk in 2011
What do you like about serving Inform Diagnostics’ clients? I enjoy being able to help someone solve an issue that they could not resolve on their own.
Why do you find working in healthcare rewarding? I like how I’ve been able to build a rapport with my clients. They know me now just by the sound of my voice.
Tanner Landers
Client Services Advocate
Joined as Client Services Representative in 2014
What do you like about serving Inform Diagnostics’ clients? Serving our clients gives me the opportunity to interact with diverse individuals on a daily basis and to develop a strong relationship with our clients’ staffs.
Why do you find working in healthcare rewarding? I enjoy making a difference in the lives of others. Also, it is important to give back—I always hope that it becomes a chain reaction for others to follow.
Khadeja Brown
Client Services Advocate
Joined as Distribution Assistant in 2015
What do you like about serving Inform Diagnostics’ clients? We have some great clients who are appreciative of what we do.
Why do you find working in healthcare rewarding? I love the great feeling I get from helping patients.
Cheryl Flynn
Client Account Specialist
Joined as Client Services Representative in 2008
What do you like about serving Inform Diagnostics’ clients? I find working in Client Services very rewarding, as this is where I feel I can be the most effective in helping clients and patients get their results in a timely fashion.
Why do you find working in healthcare rewarding? I’m very fortunate and proud to work with the best colleagues and doctors. I am very happy to be part of such a wonderful team!
Shirley Pierce
Client Services Receptionist
Joined as Receptionist in 2002
What do you like about serving Inform Diagnostics’ clients? We are a partnership. We work toward a common shared goal: our patients.
Why do you find working in healthcare rewarding? The reward of being in healthcare comes from being able to help someone in any small way during an uncertain time.
George Mercado
Client Services Advocate
Joined as Client Services Advocate in 2017
What do you like about serving Inform Diagnostics’ clients? I like serving our clients because knowing the great service we provide goes a long way in helping their patient care.
Why do you find working in healthcare rewarding? I’ve been in healthcare for more than 10 years, and it never gets old knowing I’ve helped a client or patient in some way, providing them answers during difficult and stressful times in their lives. The little bit that we do can really impact a person’s day.
Stephanie Melusky
Client Services Advocate
Joined as Client Services Representative in 2016
What do you like about serving Inform Diagnostics’ clients? I can change a client’s day with my actions and level of service. I also love being able to make people happy by helping to solve their issues.
Why do you find working in healthcare rewarding? I work in healthcare because it is rewarding to take part in enhancing a patient’s quality of life.
Krystal Ortiz
Client Services Advocate
Started as Client Services Specialist in 2011
What do you like about serving Inform Diagnostics’ clients? I like building relationships with our regular contacts. When I recognize their voice, and know what account they are calling from, they feel acknowledged, recognized and valued.
Why do you find working in healthcare rewarding? Working in health care is rewarding because it is a very important responsibility to the health, treatment and sometimes lives of our clients’ patients.
