Pay My Bill
Bill pay options for patients
Inform Diagnostics strives to be the most reliable anatomic pathology laboratory in the market. We provide our clients and patients with efficient, dependable, and high-quality services—including our bill pay options.
For questions, please call 844.290.5307.
Our hours of operation are Monday – Friday, 8:30 am – 7 pm Central time.
Or please use the form at right to contact us with your questions.
When contacting us, please have your account number
(found on your bill) and insurance policy number
(from your insurance card) available.
Questions about billing?
Use the form below to get in touch.
Clinician bill pay
Clinicians, if you have received a bill from InformDX, click the link below to visit our payment page.
Update your insurance information
If you need to update your insurance information, please give us a call. You’ll need your account number (found on your bill) and insurance policy number (on your insurance card) to make any changes.
Our hours of operation are from Monday to Friday, 8:30 am to 7 pm Central time
Frequently asked questions about billing
Received a bill from our pathology laboratory, and have questions? Get answers to frequently asked questions below, or contact our Billing Customer Service team at 844.290.5307.
Why did I receive two EOBs from my insurance company for lab work?
Certain payors prefer that the separate companies performing laboratory services each bill for their own services, meaning the physicians bill for their services and the laboratory bills for its services.
When these services are performed and billed separately, patients may see two EOBs (Explanation of Benefits) from their insurance company, one for the “professional component” (reading the slide or other results) and one for the “technical component” (preparing the specimen or performing tests). If a co-payment is required from the patient, you will possibly receive two invoices, one from each company or organization. If you have any questions, please contact the billing office listed on the invoice you receive.
Why did it take so long to receive an invoice?
Typically, it takes 60 days or more for insurance companies to respond to Inform Diagnostics’ claims. Sometimes the insurer’s response to Inform Diagnostics is that more information is needed in order to process the claim. The billing cycle then restarts and may repeat itself several times.
Inform Diagnostics attempts to collect our claims from your insurance company without bothering the patient in the process. As a result, by the time the insurer calculates your financial responsibility and you receive an invoice from Inform Diagnostics, it may be more than four or five months after the date of the visit to your physician.
I received an EOB from my insurance company. Does it require further action?
An Explanation of Benefits (EOB) is a notification from your insurance company after it has processed a claim. An EOB is not a bill. It is only an estimate of your financial responsibility. Inform Diagnostics will review the initial determination from your insurance company and may take additional action that could result in a change to your financial responsibility listed on the EOB. The only time you should pay Inform Diagnostics is if you receive an invoice from us.
Why did I receive an invoice from a pathology company?
If you or your insurance company received an invoice from Inform Diagnostics, it is because we provided pathology lab services to your physician on your behalf. You may have heard that your specimen or biopsy was sent to the lab. Inform Diagnostics laboratories are in several locations across the country. Your specimen or biopsy was reviewed by a pathologist, which is a doctor who has specialized in the diagnosis of disease, and possibly further specialized in a specific field, such as dermatopathology or gastrointestinal pathology. At Inform Diagnostics, all of the pathologists have further specialized in their specific field of pathology.
What should I do with the invoice I received from Inform Diagnostics?
Co-insurance, co-payments, and deductibles:
Your invoice from Inform Diagnostics usually pertains to a deductible or copayment according to the terms of your benefits with your insurer.
Incorrect or incomplete information:
You may receive an invoice from Inform Diagnostics if it appears that you do not have insurance coverage, or if the information provided to Inform Diagnostics was incomplete or inaccurate. Please call our Billing Customer Service team at 844.290.5307 to correct the information for re-filing and also call your doctor’s office to ensure that they have complete and correct information. Once we receive the corrected information, we will file with your insurance company and you will receive an updated invoice once your insurance company processes the claim.
No response from insurance company:
You may receive an invoice from Inform Diagnostics if your insurer does not respond in a timely manner to a claim submitted. Please call our Billing Customer Service team at 844.290.5307 to ensure that we have the correct contact information for your insurance provider, and we will resubmit the claim to your insurer.
To pay via check or money order, please mail payment to P.O. Box 841647, Dallas, Texas 75284.
I have a secondary, or supplemental, insurance policy. How does that affect me?
Inform Diagnostics will submit all secondary, or supplemental, insurance claims on your behalf. If you receive an invoice from Inform Diagnostics and believe that a secondary claim has not been submitted, please call our Billing Customer Service team at 844.290.5307 to verify. (Be sure to provide each doctor’s office with the necessary information on all of your insurance policies prior to any visits, procedures or tests.)